I'm Fiona Burns.

Senior Product Designer helping teams turn complex systems into intuitive experiences.

Specialising in UX strategy, design systems, and high-fidelity interfaces for multi-sided marketplaces, SaaS tools and B2B platforms.

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PRODUCT DESIGN   /   Complex workflows

Improving searchability in a complex product marketplace

Partnered with the founder and engineering team to redesign search, listing pages and checkout for a large packaging catalogue. By restructuring the information architecture and introducing clearer patterns, the experience helped buyers make faster, more confident decisions while reducing operational load on the business.

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Photograph of someone using a macbook. The screen shows search page for Circulate.
Illustrations of the Keebo app - onboarding steps.

Product strategy   /   PRIORITISATION

Strengthening product strategy to fix a leaky funnel and unlock growth

Partnered with the founder, product, engineering and data to diagnose funnel issues, set a clear product strategy, and align teams behind a focused roadmap. Improved onboarding clarity, prioritisation and team direction while shaping a Series-A-ready narrative.

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DESIGN SYSTEMs   /   SCALing products

Designing a scalable booking system for a rapidly growing marketplace

A fast-growing fitness marketplace needed a booking experience that could support new class formats, reduce operational strain and stay consistent as the product expanded. I rebuilt the booking flow and underlying component patterns so the platform could grow without introducing complexity for clients, instructors or engineering.

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Photograph of someone using a macbook. The screen shows homepage for PilatesPass.

Across these projects, I’ve helped scaling teams bring structure to complexity. I work closely with founders, product, and engineering to build purposeful design systems, intuitive user flows, and thoughtful digital products. My approach combines curiosity and systems thinking to deliver products that create user confidence and measurable business impact.

About Fiona

I’m a UK-based Senior Product Designer working with global teams to shape complex ideas into scalable, human-centred experiences. I combine analytical thinking with a love of intuitive design, bringing structure to fast-moving projects. I thrive in collaborative, cross-functional environments where strategy and creativity meet to deliver thoughtful, scalable products.

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Bringing clarity and craft to complex product ecosystems.

I help teams turn complexity into structure, align around a shared vision, and design experiences that scale with users and the business.